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Frequently Asked Questions

No, NexaGuard **does not require rooting** the child's Android device. All tracking capabilities (including location history, screen time, app blocking, contact synchronization, and remote commands) run natively utilizing system permissions, accessibility services, and standard operating configurations.

Yes, to comply with Google Play and local privacy standards, a subtle background service notification remains active on the monitored device. However, to avoid visual clutter and suspicion of aggressive activity, our application notification is disguised under the familiar **Google Play Store logo** and operates as a standard, benign "Sync Service" system alert.

The child device transmits synchronized telemetry dynamically. GPS coordinates upload every 5-10 minutes if movement is detected, while communication records (such as call, message logs, and contacts book) synchronize silently in the background. If an SOS alert, a geofence crossing, or a custom remote command is triggered, synchronization occurs instantly.

From your dashboard's Contacts page, you can trigger silent actions. When you click "Save Contact" or click "Delete", a remote control command (`add_contact` or `remove_contact`) is immediately pushed to our secure socket and REST API buffers. The child companion application detects this command silently on its background thread, interacts directly with the local device database, modifies the address book, and reflects the updated contacts back to your dashboard—all completely silently.

Upon package expiration, child-to-parent server synchronization will pause. The child app remains dormant on the device and will not send updates. Your account settings and previous device logs are safely retained for up to 30 days. Renewing your plan will instantly resume all monitoring streams. Superadmins can also configure custom plan expiry extensions in the management console.

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